RACO Announces the Expansion of its Product Line with AlarmAgent.com
Emeryville, Calif., August 20, 2003
- RACO Manufacturing and Engineering Company
of Emeryville, CA, announces the expansion
of its product line with the development
of a new wireless remote maintenance,
monitoring, control and alarm notification
system, AlarmAgent.com. This cost-effective,
easy-to-set-up service will allow field,
plant and other personnel to collect,
access and easily view data from their
monitored equipment 24-hours a day, from
any Internet-connected PC or other Web-enabled
device, via a secure central Web site.
All hardware and interface software has
been internally designed and developed
by RACO engineers to be used exclusively
for AlarmAgent.com. This allows RACO to
capitalize on the monitoring and data
delivery experience gained in the development
of the entire RACO product line, as well
as to easily make modifications and updates
as the technology grows. In addition,
RACO designed the Web interface to provide
users with a reliable and dynamic means
to manage the generation, delivery, escalation
and acknowledgement of remote data and
alarm messages, as well as to allow for
easy equipment configuration and manipulation.
Users will benefit from AlarmAgent.com’s
timesaving functionality, relevant data
reports and security features. Personnel
will enjoy the ease of being able to simultaneously
configure multiple RTUs via the Web site
without the need to visit the RTU locations.
Configurable parameters include recipient
calling lists and duty roster, multi-tier
alarm escalation sequences, reporting
modes, input channel alarm criteria and
others. For detailed analysis and charting,
users will also have the ability to view
and download a variety of reports on alarms,
maintenance data, pump station flows,
operating efficiencies and other types
of events/activities. And, for added piece
of mind, the Web site is implemented redundantly
at two geographically separate, secure
Network Operation Centers.
"It's a new realm of functionality
in monitoring and alarm notification solutions,"
stated James Brown, Vice President of
Sales and Marketing at RACO Manufacturing
and Engineering Company. "The addition
of this wireless service allows RACO to
provide our customers with the exact solution
their remote communication situation requires,
while maintaining the level of customer
support and service they have come to
expect from RACO."
For over 50 years and with more than 30,000
installation locations, RACO Manufacturing
and Engineering Co. of Emeryville, Calif.
has provided municipalities, industry
and government with a wide variety of
high quality, reliable remote communications
systems and RTUs for data logging, alarm
autodialing, remote monitoring, reporting
and control. For more information, contact
RACO at 1400 62nd St., Emeryville, CA
94608; Ph: 800-722-6999; Fax: 510-658-3153;
e-mail: sales@racoman.com;
or visit www.racoman.com.
